What is a prompt?
August 12, 2025
A prompt is an instruction designed to guide the interaction between an AI system and a user.
Common customer support uses
- Opening prompts: start the conversation ("Hi, I’m your digital assistant. How can I help?").
- Reply suggestions: “Could you share your customer number?”
- Quick options: buttons like “Check balance”, “Talk to support”, etc.
- Follow-ups: “Would you like to track your order?”
- Feedback: “Could you rephrase your question?”
Why they matter
They keep conversations flowing and enable useful experiences without human intervention.
Example
User: “Hi, I need help choosing a laptop.”
Chatbot: “Great! Do you need it for study, work, or gaming?”
7 steps to write prompts
- Define the goal.
- Adapt to context.
- Use simple language.
- Be specific.
- Offer options.
- Keep a consistent tone.
- Test and iterate.
2025 tips
- Human tone with clear instructions.
- Use generative AI to suggest improvements.
- Run A/B tests.
- Maintain a prompt library and track performance.
Want help? Seas Digital can design and test effective conversational flows for your business.
Contact us through the form, email info@seasdigital.com or message us on WhatsApp at +506 6072-2704.